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Privacy Policy

Last updated: January 2026

This Privacy Policy describes how Asterai Pty Ltd ("Asterai", "we", "us", or "our") collects, uses, and shares information when you use our website, services, and applications (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Email address and other registration details.
  • Payment Information: Payment is processed by third-party providers. We receive transaction records and billing details but do not store payment card numbers.
  • Content: Any content you create, upload, or publish through the Services.
  • Communications: Messages you send to us for support or other inquiries.

1.2 Information Collected Automatically

  • Usage Data: Information about how you use the Services, including logs, metrics, and diagnostic data.
  • Device and Connection Data: IP address, browser type, operating system, and similar technical information.
  • Cookies: We use cookies for authentication and essential functionality.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Services
  • Process transactions and billing
  • Send service-related communications
  • Detect and prevent security issues, fraud, and abuse
  • Improve and develop the Services
  • Comply with legal obligations

We do not sell your personal information. We do not use your data for advertising.

3. How We Share Your Information

We share information only in these circumstances:

  • Service Providers: Third parties who help us operate the Services (hosting, payments, etc.), bound by confidentiality obligations.
  • Public Content: Content you choose to make public is visible to other users.
  • Legal Requirements: When required by law or to protect rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain information as long as necessary to provide the Services, comply with legal obligations, and resolve disputes. You may request deletion of your account and personal data at any time.

5. Data Security

We implement appropriate technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, or to object to certain processing. To exercise these rights, contact us at support@asterai.io.

If you are an Australian resident, you have rights under the Privacy Act 1988 (Cth). If you are in the European Economic Area, you have rights under the GDPR.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using the Services, you consent to such transfers.

8. Children's Privacy

The Services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified by posting on this page and updating the "Last updated" date.

10. Contact Us

Email: support@asterai.io

Asterai Pty Ltd
Australia